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Shipping & Returns

 

For buyers from USA

 

We offer several options for our US customers:

 - Free Shipping

We offer Free Shipping via USPS.
Tracking number is included.
And it takes usually 7 ~ 10 business days to arrive.

 - Express Shipping

Buy on more than USD $200 and we will ship your order by UPS. It takes only 3-5 days to get your order.

 

 

For buyers from other countries

 

We offer several options for our customers:

- Free Shipping

We provide free shipping on all orders via Korea Post Economy Shipping Service, which takes generally 10~25 business days (excluding weekends and holidays). However, every location has variable shipping terms. Please check the chart below for detail shipping terms on your location.

Shipping with Tracking Number

We ship your order via Korea Post Standard Shipping Service. It takes the same time as economy shipping but includes a tracking number. You will receive a tracking number via e-mail when your order is shipped. Tracking information is available at "HERE" (choose Post/EMS and paste a tracking number that you received). Purchase on more than USD $50.00 and get a tracking number for free.

- Express Shipping

We ship your order via Korea Post Express Mail Service (EMS) if you purchased on more than USD $200 at our online store. Please be aware that in this case you might be asked to pay taxes. So if you made an order on more than USD $200 please make a memo for us would you like us to send your order with tracking number or by Express Shipping Service.

- Shipping Route

Since most of economy shipping route takes by another country, shipping term should be delayed. Especially countries around Russia (including Russia), consignment can be reached to your location, if the destination was correct.

 

 

 

Free shipping

Shipping with tracking number

Express Shipping

Shipping cost

FREE

+ USD $2.80

Purchase on more than USD $50.00  and get tracking number for free

Buy on more than USD $200.00 and get it for free

Tracking Number

NO

YES

YES

Delivery Time

Russia, Belarus, Ukraine and other CIS countries

Normal: 40 - 50 business days

Max: 60 business days

 

5 - 10

business days

Australia

Normal: 20 - 30 business days

Max: 40 business days

 

5 - 7

business days

Canada, European Union

Normal: 30 - 40 business days

Max: 50 business days

5 - 7

business days

Japan, China and South East Asian countruies

Normal: 20 - 30 business days

Max: 40 business days

3 - 5

business days

Africa

Shipping Services is not supported

for this Area

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Taxes

Taxes are not included in price of goods on our website. You need to check at Tax Office at your country whether you need to pay taxes or not when you buy goods overseas.

 

Return Policy

You may return any unopened product and get a full refund or exchange. We accept returns anytime within 30 days period.

If your package is returned to BBcosmetic  marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will have  to ask you to pay for it’s shipping.

Products must keep in factory condition (including original contents).

 

Refund Policy 

We have a 60-day refund policy. If you don't receive your order within 60 business days since the shipment date, we will give you a full-refund or re-shipment. We make a refund on PayPal account and it takes from 1-5 days to get it. If you would like us to send you order again please contact us and let us know your order number and all other necessary details.